Refund policy
REFUND AND RETURN POLICY
At Nosvexar, we want our customers to shop with confidence. This Refund and Return Policy explains how returns, refunds, exchanges, cancellations, damaged or defective products, and statutory withdrawal rights are handled.
This policy does not limit any mandatory consumer rights that may apply under the laws of the country where you live.
30-DAY RETURN POLICY
We offer a 30-day return policy, which means you may request a return within 30 days after receiving your item.
To be eligible for a return under our standard return policy, your item should be in the same condition in which you received it, unworn or unused where applicable, with tags where applicable, and in its original packaging when reasonably possible.
You will also need your receipt, order confirmation, or other proof of purchase.
To request a return, please contact:
support@nosvexar.com
Please include your order number and the reason for your return so that our customer support team can assist you.
If your return is accepted, we will provide clear instructions explaining how and where to return your package.
Items returned without first requesting and receiving return instructions may not be accepted.
If you have any questions regarding a return, please contact us at support@nosvexar.com.
DAMAGED, DEFECTIVE, INCORRECT, OR NON-CONFORMING ITEMS
Please inspect your order after delivery and contact us as soon as reasonably possible if your item arrives damaged, defective, incorrect, incomplete, or otherwise does not conform to what was ordered.
Please contact:
support@nosvexar.com
Include your order number and a description of the issue. Where reasonably necessary, we may request photographs or other information that helps us understand and verify the problem.
After reviewing the issue, we will provide an appropriate remedy in accordance with applicable consumer protection law. Depending on the circumstances and applicable law, this may include repair, replacement, price reduction, or refund.
Where the product is defective, damaged, incorrect, or otherwise non-conforming and applicable law requires us to bear the cost of returning it, Nosvexar will cover the reasonable return shipping costs.
Nothing in this section limits any statutory guarantee or other mandatory consumer right available to you.
RETURN SHIPPING AND RETURN ADDRESS
Before returning a product, please contact us at:
support@nosvexar.com
Our customer support team will provide the applicable return instructions and authorized return address.
The authorized return location may vary depending on the product, fulfillment location, and destination country.
Please do not return products to our business address or to the address shown on the original parcel unless our customer support team specifically instructs you to do so.
For voluntary returns or changes of mind, the customer is responsible for the direct cost of returning the goods unless we agree otherwise or applicable law requires otherwise.
For defective, damaged, incorrect, or otherwise non-conforming products, Nosvexar will cover reasonable return shipping costs where required by applicable law.
Any applicable return shipping responsibility and the authorized return address will be communicated to the customer before the return is sent.
Nothing in this section limits any mandatory consumer rights available under applicable law.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain products may not be eligible for return where permitted by applicable law.
These may include:
- Perishable goods or products that deteriorate or expire rapidly;
- Custom-made or clearly personalized products;
- Certain sealed personal care, hygiene, or health-related goods after they have been unsealed, where applicable;
- Hazardous materials, flammable liquids, or gases;
- Gift cards, except where otherwise required by law;
- Other products that are legally exempt from statutory withdrawal rights.
These exceptions apply only where permitted by applicable law and do not affect your rights regarding defective, damaged, incorrect, or otherwise non-conforming products.
If you are unsure whether your item is eligible for return, please contact support@nosvexar.com before sending it back.
EXCHANGES
If you would like a different item, please contact us at support@nosvexar.com.
Depending on the circumstances, the fastest way to receive a different product may be to return the item you currently have and place a separate order after the return has been accepted.
If the item you received is defective, damaged, incorrect, or otherwise non-conforming, please contact us before placing another order so that we can determine the appropriate solution.
EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
If your order is covered by European Union consumer law, you generally have the right to withdraw from an eligible distance purchase without providing a reason within 14 days from the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw before the applicable withdrawal period expires.
Please contact:
support@nosvexar.com
Please include your name, order number, and a clear statement that you wish to withdraw from the purchase.
After notifying us of your withdrawal, you must return the goods within the timeframe required by applicable law.
You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning. Where permitted by law, you may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.
For withdrawals based solely on a change of mind, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where the customer has been properly informed of this responsibility.
Where applicable, we will reimburse payments that are legally required to be reimbursed, including the cost of our least expensive standard delivery option where required by law. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable unless required by law.
We will process statutory withdrawal refunds within the period required by applicable law. Where permitted, we may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.
Statutory exceptions to the right of withdrawal continue to apply where permitted by law.
Nothing in this section limits your rights concerning defective, damaged, incorrect, or non-conforming goods.
UNITED KINGDOM – CANCELLATION RIGHTS
If your purchase is covered by United Kingdom consumer law and was made online or through another qualifying distance-selling method, you generally have the right to cancel an eligible order within 14 days after receiving the goods without providing a reason, subject to applicable statutory exceptions.
After notifying us of your cancellation, you must return the goods within the period required by applicable law.
For change-of-mind cancellations, you may be responsible for the direct cost of returning the goods where permitted by law and where you were properly informed of this responsibility.
Where required by applicable law, eligible refunds will include the cost of our standard delivery option. Additional delivery costs resulting from choosing a more expensive delivery service are generally not refundable beyond the cost of standard delivery.
We will process refunds within the timeframe required by applicable UK consumer law.
Nothing in this section limits any statutory rights you may have regarding faulty, damaged, incorrect, or misdescribed goods.
REFUNDS
Once we receive and inspect an applicable return, we will notify you regarding the status of your refund.
If the refund is approved, Nosvexar will initiate the refund to the original payment method.
For returns under our voluntary 30-day return policy, we aim to initiate approved refunds promptly after the returned item has been received and inspected.
For statutory withdrawal, cancellation, defective-product, or other mandatory consumer rights, refunds will be processed within the timeframe required by applicable law.
After we issue a refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account. This additional processing time is controlled by the payment provider and may vary.
Unless otherwise agreed or required by law, refunds will be made to the original payment method used for the purchase.
Where required by applicable law, refunds will include any additional amounts that are legally required to be reimbursed.
If you believe an approved refund has not arrived within the expected timeframe, please contact:
support@nosvexar.com
Please include your order number so that we can investigate the refund status.
ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
support@nosvexar.com
Please include your order number.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.
If an order has already been processed or dispatched, immediate cancellation may no longer be possible and the applicable return or statutory withdrawal procedure may need to be followed.
Any mandatory cancellation or withdrawal rights available under applicable consumer protection law remain unaffected.
REFUND AND RETURN COMMUNICATION
We aim to communicate clearly throughout the return and refund process.
When contacting us regarding a return, refund, cancellation, damaged item, or other order issue, please provide your order number and sufficient information for us to identify the order and understand your request.
Our customer support team can be contacted at:
support@nosvexar.com
CONTACT INFORMATION
For questions regarding returns, refunds, cancellations, exchanges, or your consumer rights, please contact:
Nosvexar
Operated by MONTARI COMMERCE LLC
Email: support@nosvexar.com
Phone: +1 510-510-6238
Business Address:
210 Langan Rd
Covington Township, Pennsylvania 18444
United States
The business address above is provided for business identification and contact purposes.
Please do not send returned products to this business address unless our customer support team specifically instructs you to do so.
For an authorized return, please contact support@nosvexar.com first. We will provide the applicable return instructions and authorized return address.