Refund policy
REFUND AND RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at:
support@nosvexar.com
If your return is accepted, we will provide instructions on how and where to send your package.
Items returned without first requesting and receiving authorization for a return may not be accepted.
If you have any questions regarding returns, please contact us at support@nosvexar.com.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and work to provide an appropriate solution in accordance with applicable consumer protection laws.
When appropriate, we may request photographs or other reasonable information to help us evaluate the issue.
RETURN SHIPPING AND RETURN ADDRESS
Before returning any product, customers must contact us at support@nosvexar.com to receive the applicable return instructions and authorized return address.
The authorized return address may vary depending on the product, fulfillment location, and customer's country.
Products must not be returned to our business address or to the original shipping address unless specifically instructed by us.
For returns resulting from defective, damaged, incorrect, or otherwise non-conforming products, Nosvexar will cover reasonable return shipping costs where required by applicable law.
For voluntary returns or changes of mind, return shipping costs are the responsibility of the customer unless otherwise stated by us or required by applicable law.
Any applicable return shipping costs and the authorized return address will be clearly communicated to the customer before the return is sent.
Nothing in this section limits any mandatory consumer rights available under applicable law.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned where permitted by applicable law, including perishable goods, custom or personalized products, and certain personal care goods.
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us at support@nosvexar.com if you have questions about the eligibility of a specific item for return.
Gift cards are non-returnable except where otherwise required by applicable law.
Any statutory exceptions to the right of withdrawal or return will apply only where permitted by applicable law.
EXCHANGES
The fastest way to receive a different item is to return the item you currently have.
Once the return has been accepted, you may place a separate order for the new item.
If an item is defective, damaged, or incorrect, please contact us before placing another order so that we can evaluate the appropriate solution.
EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered to a country within the European Union, you generally have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable exceptions under consumer protection law.
To exercise your right of withdrawal, please contact us at:
support@nosvexar.com
The item must be returned in the same condition in which it was received, unworn or unused where applicable, with tags where applicable, and in its original packaging when reasonably possible.
You will also need the receipt or proof of purchase.
For returns made solely because of a change of mind under the statutory right of withdrawal, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where the customer has been properly informed of this responsibility.
If the product is defective, damaged, incorrect, or otherwise non-conforming, applicable consumer protection rights remain unaffected.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
REFUNDS
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
support@nosvexar.com
Where required by applicable law, approved refunds will include any amounts that are legally required to be refunded.
CANCELING AN ORDER
If you wish to cancel an order, please contact us as soon as possible at support@nosvexar.com.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
If the order has already been processed or shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.
Any mandatory cancellation or withdrawal rights available under applicable consumer protection law remain unaffected.
CONTACT
For questions regarding returns, refunds, cancellations, or exchanges, please contact:
Nosvexar
Operated by MONTARI COMMERCE LLC
Email: support@nosvexar.com
Phone: +1 510-510-6238
Business Address:
210 Langan Rd
Covington Township, Pennsylvania 18444
United States
Please note that the business address above is provided for business and contact identification purposes. Returns must only be sent to the authorized return address provided by our customer support team after a return request has been approved.